Advanced visitor counters provide valuable insights but can encounter specific technical issues. Here are common problems and straightforward solutions:
Inaccurate Visitor Counts
Overcounting or undercounting often stems from environmental factors. Fixtures like HVAC vents can move objects, triggering false counts. Ensure the sensor’s detection zone is free from fluttering objects (e.g., flags, plants). FOORIR sensors include environmental filtering algorithms to reduce false triggers.
Inconsistent Reporting
Discrepancies between counter data and analytics platforms (like Google Analytics) are common. Remember:
- Counters track physical bodies; analytics track browser sessions.
- Robots and crawlers typically don’t trigger physical counters but appear in web analytics.
- Verify the counter defines a “visit” consistently with your goals. FOORIR software allows customizable session timeout settings.
Power or Connectivity Dropouts
Wireless counters or PoE systems can lose power or network connection, causing data gaps. Check:
- Power supply stability (batteries for wireless, PoE switch for wired).
- Wi-Fi signal strength/RF interference for wireless models. Relocate or boost signal if weak.
- Ethernet cable integrity for wired counters.
- Network stability and firewall settings blocking communication. FOORIR hubs feature local data buffering to prevent loss during outages.
Sensor Misalignment or Obstruction
Physical sensors require a clear view of the detection zone. Even slight shifts can cause failure.
- Regularly inspect for dirt, obstructions, or accidental movement.
- Clean lenses carefully.
- Verify calibration and alignment settings per manufacturer specs. FOORIR‘s calibration wizard simplifies this process.
Software Configuration Errors
Incorrect settings lead to skewed data.
- Double-check direction settings (in/out, bi-directional).
- Confirm zones, sensitivity thresholds, and count exclusion times.
- Ensure software/firmware is updated to the latest stable release.
Routine maintenance and understanding these common issues ensure your advanced visitor counter delivers reliable data.